When people encounter these problems and disputes in the decoration, how should they negotiate with the decoration company to safeguard their own legitimate interests? Experts remind consumers that after problems and disputes in decoration, they should solve the problems in the following ways.
First, distinguish the responsibility of the problem. For the problems and disputes arising in the decoration, consumers must first clearly distinguish the causes of these problems and disputes, whether it is their own responsibility or the responsibility of the decoration company. For example, the decoration company will not be responsible for any problems or disputes caused by unqualified materials purchased by consumers themselves. If it is due to problems and disputes caused by the construction company's construction quality, the decoration company shall bear the corresponding responsibility.
Second, contact the relevant departments of the decoration company. If the decoration is still in the construction process, consumers can contact the relevant departments of the decoration company first; if the decoration is over, consumers can contact the after-sales service department of the decoration company. Regular home decorating companies have specialized engineering and after-sales service departments. When disputes occur, consumers should first contact such departments. General problems can be solved here.
Third, contact the relevant departments of the Decoration Association. The Decoration Association is the self-regulatory organization of the decoration company. The "National Interior Decoration Industry Home Decoration Management Measures" pointed out that in the event of a decoration project dispute, complaints may be filed with the competent department of the interior decoration industry or other relevant departments, and the interior decoration department shall mediate according to relevant regulations and the contractual obligations signed by both parties.
Fourth, contact consumer associations. Consumer associations are specialized agencies dealing with consumer complaints. Some consumer associations also have a reception desk for home decoration complaints.
V. Contact with relevant media. The media is an important way of social supervision. Most media organizations have group and industry ministries and are responsible for dealing with letters and visits. After investigation and certification, the media will contact the decoration company and consumers to mediate between the two.
6. Contact the relevant legal department. The legal department is the last way to resolve the decoration dispute. If, after mediation by the above-mentioned departments, consumers and decoration companies are still unable to reach a resolution, consumers can file lawsuits with local people's courts. Of course, the decoration company also has the right to sue.
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