Understand the on-site service of Chengdu furniture enterprises

At present, the on-site services provided by **Chengdu furniture** companies mainly include sales support, delivery assistance, and after-sales service. In the early stages of purchasing products, these services aim to offer consumers free home measurements, design consultations, delivery, and installation. After-sales services, on the other hand, cover a wide range of aspects such as product repair, adjustment, maintenance, and replacement. While sales and delivery services are essential for companies to successfully sell their products, after-sales support truly reflects a company’s commitment to its customers. However, many **Chengdu furniture store** sales staff lack in-depth knowledge about the on-site service process. When customers visit the store, they usually get detailed information about the product features and benefits. But what about the on-site service? To find out, a reporter visited several **Chengdu furniture brand** showrooms. After visiting multiple stores, the reporter noticed that few salespeople actively explained the details of door-to-door service. When asked, most could only mention the warranty and maintenance periods. Questions about whether there were charges for on-site visits or how exactly the service worked were often met with vague answers, with staff suggesting customers contact the after-sales department instead. One salesperson even refused to provide the after-sales contact number unless the customer had already purchased the brand's products, claiming it was available online instead. For **Chengdu furniture companies**, a reliable and efficient on-site service is crucial for brand growth. Through these services, companies can directly identify issues customers face during product use and gather targeted feedback, which is vital for improving future product designs and service quality. To better meet consumer expectations, some Chengdu furniture brands have launched special initiatives, such as offering free on-site inspections, adjustments, and maintenance to help users quickly resolve any problems. Consumers also place great importance on after-sales service when making purchases. Many have experienced frustration, such as when a sliding door malfunctioned and the manufacturer ignored their calls. These experiences have made them realize that "buying furniture means buying a good after-sales service brand." For customers, furniture is used over a long period, and having someone responsible for repairs and support is essential. To better understand the on-site service of Chengdu furniture companies, the reporter accompanied Qumei Furniture’s service team to a customer’s home. The owner, who had bought solid wood furniture three years ago from the brand, regularly contacts the company for professional maintenance, especially during winter, when she uses water pots to prevent furniture cracking. On the day of the visit, Master Li and Master Yang arrived in work clothes with tools. Before entering, they put on disposable shoe covers to avoid damaging the floor. They then proceeded to maintain the low cabinet, wardrobe, and TV cabinet in the house. According to the master, the company has offered free on-site services three times without charging any fees. The company also provides free delivery and installation, and after one year, after-sales service is free for non-artificial damage. If parts need replacement due to user error, the cost will be charged. The maintenance process includes: first, dust removal using a clean cloth; second, applying a solid wood care solution; third, wiping the surface evenly with a cloth. Professionals advise that frequent maintenance is not necessary. In dry northern areas, regular ventilation and simple cleaning are sufficient. During spring and autumn, it’s recommended to invite professionals for on-site maintenance. The care liquid used is usually available to the customer, but the on-site team performs more precise and professional maintenance based on their expertise. For daily care, customers can simply wipe the furniture with a damp cloth.

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