At present, the on-site service provided by **Chengdu furniture** companies mainly includes sales support, delivery assistance, and after-sales service. In the early stages of purchasing, these services typically involve free home measurements, design consultations, delivery, and installation. After-sales service, on the other hand, covers a wide range of areas such as product repair, maintenance, troubleshooting, and replacement. While sales and delivery services are essential for getting products into customers’ homes, after-sales service truly reflects a company’s commitment to its clients.
However, there is a noticeable gap in how well **sales staff at Chengdu furniture stores** understand and communicate the on-site service process. When consumers visit a store, they often get detailed information about the product itself, but what about the service that comes with it? To find out, a reporter visited several **Chengdu furniture brand** showrooms.
After touring multiple stores, the reporter found that few sales representatives actively explained the details of on-site service. When asked, most could only mention warranty periods and general maintenance policies. Questions about whether on-site visits were free or how to contact the after-sales team often went unanswered, with staff directing them to check online or contact the department directly. One salesperson even refused to provide a phone number unless the customer had already made a purchase, which raised concerns about transparency.
For **Chengdu furniture companies**, a reliable and efficient on-site service is not just a convenience—it's a key driver for brand growth. Through direct interaction with customers, companies can identify issues more quickly and gain valuable feedback that helps improve future product designs and service offerings. Some brands have taken proactive steps, offering free inspections, adjustments, and maintenance to help users solve problems promptly.
Consumers also place a high value on after-sales service when making a furniture purchase. Many have shared frustrating experiences, such as a sliding door malfunctioning and being ignored by the manufacturer. These stories reinforce the belief that choosing a brand with strong after-sales support is crucial. Furniture is a long-term investment, and having someone to rely on when things go wrong is a major concern for buyers.
To better understand the on-site service experience, the reporter accompanied a team from Qumei Furniture on a home visit. The owner, who had purchased solid wood furniture three years ago, regularly contacts the company for maintenance, especially during dry seasons when humidity levels drop. She uses water pots to prevent furniture from cracking and schedules professional maintenance when needed.
On the day of the visit, two technicians arrived in uniform, equipped with tools and disposable shoe covers to protect the floor. They inspected and maintained the living room cabinet, bedroom wardrobe, and TV unit. According to the technician, these visits are free of charge. Qumei currently offers free delivery and installation, and after one year, basic after-sales services are also free—except for parts damaged due to user error, which may incur a cost.
The maintenance process involves three main steps: first, dust removal using a clean cloth; second, applying a specialized wood care solution; and third, wiping the surface evenly to ensure full coverage. Professionals advise against over-maintaining solid wood furniture, suggesting regular cleaning with a damp cloth and simple ventilation instead. For deeper care, especially in spring and autumn, hiring a professional team is recommended, as they use the right products and techniques tailored to the material.
Overall, while many Chengdu furniture companies offer good service, there is still room for improvement in communication and transparency. Consumers want clear information, timely support, and consistent follow-up. As the market grows, so should the standards of service that come with it.
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