"Looking at New Year's Day is coming soon, buyers buy furniture is not to relocate a new home is to get married, we have been forced to nowhere to retreat."
——— E-commerce Mr. Wang
Guangdong Shunde Hezhong Yangshuo business suspension caused the crisis of furniture e-commerce operation in Longjiang and Lecong (see this report on December 25). Recently, the latest progress has been made: Beijing Hezhong Yangshuo and Guangdong Hezhong Yangshuo Under the coordination of the relevant departments of the Longjiang Town Government, they finally met with logistics companies and e-commerce companies. However, for two consecutive days of negotiations, Hezhong Yangshuo did not come up with an effective solution. Alibaba issued a statement saying that buyers will receive a full refund and corresponding compensation if they fail to receive the goods as scheduled.
Two days of consultations have no results
On the morning of December 28, more than 20 furniture e-commerce and logistics company leaders gathered at the gate of the Longjiang Town Government, while the government building's judicial office mediation room, Beijing Hezhong Yangshuo, Guangdong Hezhong Yangshuo two companies Under the coordination of the relevant departments of the Longjiang Town Government, the responsible person negotiated on the resolution of the crisis caused by the suspension of the 12.18 incident. The logistics trunk companies that were in arrears of freight and the furniture e-commerce that was detained by the goods also sent representatives.
Zhao Ziyi, a representative of Beijing Hezhong Yangshuo and a shareholder and supervisor of Guangdong Hezhong Yangshuo, promised to solve the problem, but he did not propose a substantive solution. In a previous statement, he alleged that Guangdong Hezhong Yangshuo legal representative Qian Jiang privately denied the bank’s bankruptcy liquidation. Qian Jiang believed that Beijing Hezhong Yangshuo took most of the profits, and the Guangdong company could only take To the logistics difference of 10%, "Guangdong Hezhong Yangshuo long-term loss, the longer the operating time, the more losses," so he closed the warehouse and suspended the receipt.
According to a survey by the reporter, the e-commerce companies involved in this transaction were all signed with Beijing Hezhong Yangshuo. Guangdong Hezhong Yangshuo was entrusted to be responsible for receiving and distributing business in Foshan. However, the complicated relationship between the two companies in Beijing and Guangdong in terms of equity and business cooperation continued until 10 o'clock that night, and the two sides failed to reach an effective plan for paying off the huge amount of money owed to the logistics company. The logistics company and the e-commerce leader present at the scene were once emotionally blocked from the conference exit, and the Yangzhong people were forbidden to leave.
Ms. Lu, the general manager of Guangdong Fuzhiyu Logistics, said: “Our logistics company has delivered more than 3 million freight charges to more than 20 companies in our company. We don’t care what is going on inside the Yangshuo. As long as we get our money, even if it is the written commitment of Beijing Hezhong Yangshuo, it will not be shipped."
E-commerce faces return or refund
The e-commerce Mr. Wang said: "Our goods are delivered to Hezhong Yangshuo, and the cash and shipping fees are paid in cash. Now, either return the money or return the goods to the buyer. Seeing New Year's Day is coming soon. Buyers buy furniture is not to relocate a new home is to marry, we have been forced to nowhere to retreat." An e-commerce Ms. Wu is even more excited to cry on the spot, she has nearly 100,000 yuan to hand over the goods delivered by Hezhong Yangshuo Being detained in the logistics company, the customer service has continuously received refund requests from buyers.
According to Ms. Lu, through the approximate estimation of the goods currently seized by the logistics company, the value of the goods seized by the furniture e-commerce may exceed 10 million.
Alibaba China issued a statement on December 29: No matter what happens, Tmall will fully protect consumer rights and experience. According to the Tmall rules, if the consumer fails to receive the goods as expected, they will receive a full refund and corresponding compensation.
As of press time, the incident has still not been resolved, and many affected logistics companies and e-commerce leaders have said that they have no choice.
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