Due to the indemnity dispute, I almost went to court, and I still earned money when I confessed my claim and gave up the supply.
We have default regulations in the fastener industry. As long as there is no special compensation agreement, we accept unconditional replacement or return as long as there is a quality problem.
In fact, when we do business, the risk is the first. Don’t think about making money first. Think about risk first. There are a lot of people who have closed down, they only see money, but they don’t see the risk. We are more and more careful, because there are a lot of things we can't think of.
I mentioned a question about the use of fake alloy steel indemnity. Now I will share with you the history of another material claim.
At that time, the purchase was from our original customer's company to a German-owned company, still looking for us to purchase screws. Once, he purchased a grounding screw with us. The required material is 316Ti. This material is more expensive than stainless steel 316. Ti is added to stainless steel 316. The client is doing construction and his products are used in a client project in Dubai, Middle East. We found a Qingdao supplier online and felt that the supplier was quite real. He gave us a sample, the package was sent very well, and we quickly confirmed that we had cooperated with him. At that time, the total price of this list was 60,000 yuan. We purchased about 40,000 yuan and paid a deposit of more than 10,000 yuan to the supplier.
At that time, we didn't have the kind of inspection ability. The supplier sent the goods. We saw that the goods were very beautiful, packed, and then shipped to customers. The customer has not sent it yet, and the result is found in the warehouse. The foot screw is rusty! At that time, their bosses were alarmed, the goods could not be sent, and the delivery was delayed. For this matter, the German boss flew to Dubai, flew to Germany, and flew to China. Unfortunately, the financial crisis in Dubai was serious in 2009, and then the building of Dubai cancelled the project. If the quality of our screw is no problem, he wants to cancel the order, it is to compensate others. German bosses ran around, and the light ticket cost more than 20,000.
Not long after, we received a claim letter in the fax, 28,000 euros (equivalent to 280,000 yuan), the whole company was fainted. We rushed to call the supplier in Qingdao. The Qingdao supplier heard it, and then it didn't answer the phone. The person disappeared. There is still some money left, and he doesn't want it.
We later took this screw to the test and found that the material is stainless steel 304, and the material in 304 is very bad, the content of Ni is very low! Stealing materials is a very serious mistake, this is commercial fraud! In fact, the supplier was also deceived by others. He didn't know when he bought the materials. He looked for a supplier of materials, and he ignored him. Then he didn't pick up our phone.
We can only face it ourselves, but also pay attention to integrity! The ugly wife sees her in-laws sooner or later! Then I wrote an email to the customer to admit the mistake, telling the situation to the other party, we really did not know. We have default regulations in the fastener industry. As long as there is no special compensation agreement, we accept unconditional replacement or return as long as there is a quality problem.
The customer said, then see it in court. We feel that we always lose money, we have been bargaining with each other, always talking, admitting mistakes. I originally intended to bear more than 20,000 yuan in airfare. After very difficult negotiations, I finally reached an agreement to compensate 40,000 yuan, plus 10,000 yuan we paid to the supplier, a total loss of 50,000. I didn't expect the Germans to be very satisfied with our performance. We still have to continue to do business with us. Later, the purchase left the company, other purchases still look for us to buy goods, it can be seen that the Germans really impressed us, but we dare not do it, the risk is too great.
In fact, when we do business, the risk is the first. Don’t think about making money first. Think about risk first. There are a lot of people who have closed down, they only see money, but they don’t see the risk. We are more and more careful, because there are a lot of things we can't think of.
We can't see the material in the naked eye. Material testing is also difficult. We now use a carbon-sulfur analyzer to measure an element for half an hour. The spectrum analyzer measures very fast, but the price is too expensive, and the quality is slightly better, about 400,000. As our labor costs are getting higher and higher, we need to be updated. In the future, we will use more accurate and faster testing equipment to help us improve the efficiency of testing. At this time, our business will be more confident in receiving orders!
Later, in 2010, when I participated in Alibaba's integrity in China, I shared this story, called "Integrity Management, Let the Employees Be Full of Pride", which played a very big publicity effect. The name of the Jianghu Lake was started. On this surface, we have lost 50,000 yuan. In fact, we earned: 1. Because we dare to take responsibility, we have internal staff full of pride and trust in the company; 2. Because we don’t start from the beginning to the end. Shifting responsibility, making customers trust us, we must continue to do business with us, and the buyer jumped to where to bring Hongyi screws; 3, this thing has become an excellent material for our social marketing. In contrast, our Qingdao supplier has disappeared from the rivers and lakes, and has a huge debt in the heart.
These intangible assets, 岂 50,000 can be bought back?
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HIDEEP Product line |
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Product Information |
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Product description |
Brass floor drain |
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Brand name |
HIDEEP |
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Material |
Brass |
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Material analysis |
Cu≥59% |
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Salt spray test |
24 hours |
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Quality guarantee |
5 Years quality guarantee |
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Application |
For family bathroom, hotel bathroom and so on |
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Certification |
ISO9001, CE |
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OEM and ODM |
Acceptable |
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